Frequently Asked Questions

Our AI assistant can answer your questions instantly using only clinically-approved information managed by our medical team. If it can't help or you'd prefer to speak to a person, just ask for a human, we'll connect you with a member of our support team. You can also start your order directly through WhatsApp for a faster process.

Eligibility is determined by our clinical team based on your health history, current medications, and weight management goals. Our clinicians follow NHS and NICE guidelines to ensure safe prescribing. You'll receive a decision within 48 hours of submitting your application.

We provide comprehensive weight loss support throughout your journey. Our clinical team is available via phone, email, and WhatsApp to answer questions about your weight management programme, address concerns, and help you stay on track towards your weight loss goals. You'll receive guidance on safe usage, managing your treatment, and when to contact our medical team with concerns.

Our weight loss treatment may be suitable if you:

• Have a high BMI and struggle to lose weight through diet and exercise alone
  
• Experience health problems related to obesity, such as diabetes or sleep apnoea
  
• Want clinical support to achieve your weight loss goals safely
  
• Are committed to developing healthy lifestyle habits alongside treatment
  
• Need a weight management programme that fits into your busy life
  

Our clinical team will assess your individual circumstances during the application process to ensure this treatment is safe and appropriate for your needs.

Our weight management programmes are designed to support sustainable body weight reduction, not quick fixes. The treatments work by helping you feel fuller with less food, making it easier to develop healthy lifestyle habits that support long-term weight management. Our clinical team provides guidance on losing weight safely and maintaining results after treatment.

Most applications are reviewed within 48 hours. Once approved and payment is received, your prescription is dispensed and dispatched via tracked courier (APC-Overnight). Total timeline from application to delivery is typically 5 working days for straightforward cases.

Your treatment plan can be adjusted based on how you respond and any side effects you experience. Contact our clinical team via phone, email, or WhatsApp to discuss changes. Adjustments are reviewed by our prescribing clinicians to ensure safety and effectiveness.

Many patients seek weight loss treatment to address health problems associated with high BMI, including diabetes, sleep apnoea, and cardiovascular concerns. Our clinical team will assess your individual health situation during the application process to determine if our weight management programmes are appropriate for your needs. Treatment can be an effective tool alongside healthy lifestyle changes to help you lose weight safely and reduce obesity-related health risks.

Our streamlined process starts with a brief online questionnaire about your health history and weight loss goals. A certified clinician will review your application within 48 hours and may contact you via WhatsApp to verify information or ask follow-up questions to ensure safe prescribing. Once approved, you'll receive payment instructions and delivery details.