Frequently Asked Questions

Our clinical team is available via email and WhatsApp to answer questions, address concerns, and help you stay on track. You also have access to our clinician-trained WhatsApp AI for instant answers, 24/7. Consultations are always free.

Many patients seek weight loss treatment to address health problems associated with high BMI, including diabetes, sleep apnoea, and cardiovascular concerns. Our clinical team will assess your individual health situation during the application process to determine if our weight management programmes are appropriate for your needs. Treatment can be an effective tool alongside healthy lifestyle changes to help you lose weight safely and reduce obesity-related health risks.

Start with a quick, 2-minute medical questionnaire about your health and goals, then select your medication, complete checkout, and upload your starting photos. One of our clinicians will review within 24 hours (Monday–Friday, 9 am–5:30 pm) and may reach out to you if they need any additional information. Once approved, your medication will be dispatched within 48 hours.

Our AI gives you instant answers based on clinically-approved information from our medical team. If it can't help or you'd prefer a real person, just ask—we'll connect you with our support team.

Pricing depends on the medication and dosage your clinician prescribes. You can choose a rolling subscription for a lower price, or order on a one-off basis — whichever suits you. Consultations with our clinical team are always free, and you'll see the full cost before you pay, with no hidden fees.

Most applications are reviewed within 24 hours on working days (Monday–Friday). Once approved, your medication is dispatched via tracked courier and typically arrives within 48 hours. From application to delivery, it's typically up to 3 working days if no follow-up is needed. Occasionally, our clinical team may need additional information before approving your application, which can add to the timeline.

Both are injectable GLP-1 medications taken once weekly. Mounjaro targets two hormones (GLP-1 and GIP), while Wegovy targets one (GLP-1). Both are clinically proven to support significant weight loss. Our clinical team can help determine which is right for you based on your health profile.

Our weight management programmes are designed to support sustainable body weight reduction, not quick fixes. The treatments work by helping you feel fuller with less food, making it easier to develop healthy lifestyle habits that support long-term weight management. Our clinical team provides guidance on losing weight safely and maintaining results after treatment.

Our weight loss treatment may be suitable if you:

• Have a high BMI and struggle to lose weight through diet and exercise alone
  
• Experience health problems related to obesity, such as diabetes or sleep apnoea
  
• Want clinical support to achieve your weight loss goals safely
  
• Are committed to developing healthy lifestyle habits alongside treatment
  

Our clinical team will assess your individual circumstances during the application process to ensure this treatment is safe and appropriate for your needs.

Our clinical team reviews your health history, current medications, and BMI to determine eligibility. We follow NHS and NICE guidelines, alongside the latest clinical study data, to ensure safe, effective, and evidence-based prescribing. You'll receive a decision within 48 hours of submitting your application.

Your treatment plan can be adjusted based on how you respond and any side effects you experience. Contact our clinical team via phone, email, or WhatsApp to discuss changes. Adjustments are reviewed by our prescribing clinicians to ensure safety and effectiveness.

GLP-1 medications like Mounjaro and Wegovy mimic hormones that regulate appetite and blood sugar. They help reduce hunger, control cravings, and make you feel fuller for longer. Most people find the "food noise"—that constant background thinking about food—becomes much quieter.